Return & Refund Policy

The Return & Refund Policy is based on where the products are ordered from. Below are the return policies of IMO Publishing, and IMRF Publications. 

IMO Publishing

Books & Other Products by Mail

If you have ordered products by mistake from IMO Publishing, they cannot be returned or refunded.

If the order was completed incorrectly by IMO Publishing, or you received damaged copies, you should let us know at within 7 working days of arrival of the order. We will arrange with IMO Publishing that the books will be returned and/or replaced and/or you will receive a refund.

IMO Publishing will not refund the postage, unless the error was made by them.

Update 22 February 2021: IMO Publishing has set out rules of what is considered as "damage" and what is not.

Please view the "How to Make a Claim for Damaged Goods Received" pdf, BEFORE you make a claim.

To make a claim of damaged IMO Publishing books, please use the IMO Publishing Claim Form.

E-Products (E-Books & Online Subscriptions)

You cannot return an e-product after purchase. 

IMRF Publications


The IMRF cannot accept a return of an e-product after purchase.

Books & Products by Mail

You can return your book or other product (other than e-products) within 30 days of the date of purchase.

The product should be in a sale-able condition and your money will be refunded once the product has arrived at the dispatched address (please e-mail for the full address to return your IMRF Product to).

We do not refund the initial postage and package to send the product to you, nor do we except the post and package you made to send the product back to the IMRF Bookshop Online.

Please make sure you contact the IMRF first before returning your product at

Routledge - Taylor & Francis Group

Returning Products

Customers in the USA, Canada & South America

For customers in the United States, Canada and all other countries outside the European Union, products sold on this and the Routledge - Taylor & Francis Group website are sold on a firm sale basis and are not returnable. This does not affect your rights to return damaged, defective or incorrect items.

Customers in the European Union

Customers in the European Union have the legal right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. This applies to all of the Routledge - Taylor & Francis Group products except for digital items (e.g.: E-Books) where the item has been downloaded. Routledge - Taylor & Francis Group also cannot accept cancellations of contracts for the purchase of video, DVD, audio, and software products where the item has been unsealed.

Cancelling before Shipping

To cancel your purchase you must contact Routledge - Taylor & Francis Group at the address below within the seven-working-day ‘cooling-off period’:

Bookpoint Ltd.
(Order Enquiries – UK, Europe, Asia, Australia & Africa)
130 Milton Park
Abingdon, Oxon OX14 4SB, UK
Telephone: +44 (0) 1235 400 400
Fax: +44 (0) 1235 400 401

Please note that you are responsible for postage/carriage costs of returning the items to Routledge - Taylor & Francis Group unless the item is damaged or defective, or is different to the one you ordered. As soon as Routledge - Taylor & Francis Group receives notice of your cancellation of this order, we will refund the purchase price for that item. 

For more information regarding the Routledge - Taylor & Francis Group returning policy, please visit the Routledge - Taylor & Francis Group website.

Shipping Guides Ltd

1.1 This clause 1 and the following clause 1.2. do not apply to orders placed by any business or in connection with any business. If you are a person who purchases goods for private use and not in connection with any business you may return any Products you have purchased within 7 working days of delivery for any reason (including if you simply change your mind). To do so you must notify us in writing or other durable medium (including e-mail) within those 7 working days.

You will then be entitled to a refund from Shipping Guides, which will be paid as soon as possible, but in any event within 30 days of Shipping Guides receiving the products being returned by you.

You must arrange for and pay the costs of returning the Products to Shipping Guides - on request, we will collect the Products from you, but the cost of this will be charged to you and we may deduct this from the refund. While in your possession, you must keep any Products you intend to return to us in good condition.

1.2. If the Product to be returned is in the form of a compact disc, the packaging containing the disc must not have been opened at any time. If it has been opened you are not permitted to return it unless clause 1.3. applies.
1.3. If:
  • the Product delivered is not what you ordered; or
  • the Product delivered is not of a satisfactory quality;
  • Shipping Guides will, at its option, deliver to you a replacement Product or refund to you the price paid and your reasonable costs of returning the Products. For the avoidance of doubt this clause 1.3 applies whether you are purchasing the Products as a business or as a private consumer.
1.4. If you have any complaints, you should direct them to us via e-mail at or by post at Shipping Guides Limited, 28 Reigate Hill, Reigate, Surrey, RH2 9NG.