The IMRF Bookshop website will remain open to receive orders during the festive season, but we will not be processing any orders from 23 December 2022 - 2 January 2023 inclusive. We will start processing orders again as of 3 January 2023. We are sorry for any inconvenience caused.

Return & Refund Policy

The Return & Refund Policy is based on where the products are ordered from. Below are the return policies of IMO Publishing, and IMRF Publications. 

IMO Publishing

E-Products (E-Books, E-Readers & Online Subscriptions)

You cannot return an e-product after purchase. 

IMRF Publications


The IMRF cannot accept a return of an e-product after purchase.

Books & Products by Mail

You can return your book or other product (other than e-products) within 45 days of the date of purchase.

The product should be in a sale-able condition and your money will be refunded once the product has arrived at the dispatched address (please e-mail for the full address to return your IMRF Product to).

We do not refund the postage and package to send the product to you, nor do we except the post and package you made to send the product back to the IMRF Bookshop Online. We will refund the payment of the actual book(s).

Please make sure you contact the IMRF first before returning your product at

Routledge - Taylor & Francis Group

Returning Products

Customers in the USA, Canada & South America

For customers in the United States, Canada and all other countries outside the European Union, products sold on this and the Routledge - Taylor & Francis Group website are sold on a firm sale basis and are not returnable. This does not affect your rights to return damaged, defective or incorrect items.

Customers in the European Union

Customers in the European Union have the legal right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. This applies to all of the Routledge - Taylor & Francis Group products except for digital items (e.g.: E-Books) where the item has been downloaded. Routledge - Taylor & Francis Group also cannot accept cancellations of contracts for the purchase of video, DVD, audio, and software products where the item has been unsealed.

Cancelling before Shipping

To cancel your purchase you must contact Routledge - Taylor & Francis Group at the address below within the seven-working-day ‘cooling-off period’:

Bookpoint Ltd.
(Order Enquiries – UK, Europe, Asia, Australia & Africa)
130 Milton Park
Abingdon, Oxon OX14 4SB, UK
Telephone: +44 (0) 1235 400 400
Fax: +44 (0) 1235 400 401

Please note that you are responsible for postage/carriage costs of returning the items to Routledge - Taylor & Francis Group unless the item is damaged or defective, or is different to the one you ordered. As soon as Routledge - Taylor & Francis Group receives notice of your cancellation of this order, we will refund the purchase price for that item. 

For more information regarding the Routledge - Taylor & Francis Group returning policy, please visit the Routledge - Taylor & Francis Group website.